MeTHOds & SkILLS
Contextual Interviewing and Observation - <placeholder>
Persona Creation - <placeholder>
Scenario Thinking - <placeholder>
Workflow Modeling - <placeholder>
Affinity Diagraming - <placeholder>
Project Management - <placeholder>
Internal Needs Assessment - <placeholder>
Usability Testing - <placeholder>
Cognitive Walkthroughs/ Think-Alouds - <placeholder>
Surveys - <placeholder>
Process Design and Adoption Training - <placeholder>
Heuristic Evaluation - <placeholder>