LITERACY PROGRAM IMPLEMENTATION TOOL
[ROOM TO READ]
Insights | Without user research, this project would not have been successful. Room to Read has a vastly diverse user base in terms of technical confidence and experience, English-language skills, and needs. We could not have designed a tool that would have been adopted by users without their input.
Role | Project Manager, UX Research Lead, Solution Architect & Designer, Training Materials Creator
Problem | The data structure for Room to Read's internal system for managing projects/inputs in the field no longer supported all the interactions needed for Room to Read's evolved program design.
Process | Working across 17 different countries, conducted interviews to gather user needs, contextual inquiries to understand workflows, performed needs and usability assessments, synthesized needs across countries and departments to craft a narrative and proposal for stakeholders, prioritized changes, and ultimately designed and implemented a solution that helps people do their jobs better
Methods | contextual inquiry, internal needs assessment, surveys, usability testing, process design and modeling, adoption training
Impact | Reduced page loads for staff on slow internet connections, increased ability to see program layering and identify needs in schools, improved analytics for measuring success